idtoto Platform Privacy Notice
This page describes what we collect when you use idtoto and how we keep that data protected. We at idtoto take your privacy seriously. Our platform operates across supported jurisdictions, and we follow applicable data-protection law in each region where we offer our service.
When you open an account with us, deposit funds, place bets on Liga 1 or Piala Indonesia matches, play live baccarat or slots, or withdraw winnings, we collect information necessary to verify your identity, process your payment, and deliver our service. We do not sell your data to third parties for marketing. We use it only to operate your account, comply with law, and improve our platform.
Our commitment is straightforward: we collect only what we need, we keep it secure, and we give you control over how we use it. This notice explains our practice in detail.
What we collect on idtoto
We collect your email address, full name, date of birth, and phone number when you register. During account verification, we ask for a government-issued ID (passport, national ID card, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement). We photograph or scan these documents and store them securely.
When you deposit, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not store your full card or bank details; our payment processor handles that. We log the amount, date, and status of each transaction.
When you use idtoto, we track your betting activity, game play, account balance, and withdrawal requests. We also collect your IP address, device type, browser, and approximate location (country or region level). We use cookies and similar tracking tools to remember your login session and preferences.
How we use your data
- To verify your identity and prevent fraud or money laundering.
- To process deposits and withdrawals and reconcile your account balance.
- To deliver our sportsbook, live-dealer tables, slots, and esports markets.
- To comply with tax, anti-money-laundering, and gambling-regulation law in your jurisdiction.
- To respond to your support requests and resolve disputes.
- To improve our platform, fix bugs, and test new features.
- To send you service updates (e.g., maintenance notices, account alerts) via email or SMS.
We do not use your data to send unsolicited marketing emails or SMS. We do not share your betting history or account balance with third parties unless required by law or a court order.
Third-party processors and data transfers
Our servers are located outside Indonesia. When you use idtoto, your data may be transferred to and stored in data centres in other countries. We use encryption in transit and at rest to protect your information.
We work with payment processors, identity-verification vendors, and customer-support platforms. These third parties process your data only on our instruction and under strict confidentiality agreements. They do not use your data for their own purposes.
If we are required by law—such as a court order, tax authority request, or anti-money-laundering investigation—we may disclose your data to government agencies or law enforcement. We will notify you of such a request unless we are legally prohibited from doing so.
Your rights on idtoto
You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. You can withdraw consent to receive service emails at any time by clicking the unsubscribe link in the message.
If you believe we have mishandled your data, you may lodge a complaint with the data-protection authority in your jurisdiction. We will cooperate with any investigation.
Our data-retention policy: we keep your account data for as long as your account is active and for a minimum of five years after closure to comply with anti-money-laundering law. Transaction records are retained for seven years. Identity documents are deleted after verification unless law requires us to retain them longer.
Cookies and tracking on our platform
We use cookies to store your login session, remember your language preference, and track how you navigate idtoto. These cookies help us understand which games and sports markets are most popular and where users encounter problems. We use this data to improve our platform's speed and usability.
You can disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features of idtoto. We do not use cookies to track you across other websites.
How we protect your data
We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Your password is hashed and salted; we do not store it in plain text. We conduct regular security audits and penetration tests. Our staff access your data only when necessary to support your account or investigate a dispute.
We cannot guarantee absolute security. If we discover a data breach, we will notify you and relevant authorities as required by law.
Contact us about privacy
If you have questions about this privacy notice or how we handle your data, contact our support team. We respond to privacy inquiries within 14 days. Our services are available only where local law permits. This notice may be updated from time to time; we will notify you of material changes via email.